This privacy policy outlines how we collect, use, and safeguard your information when you interact with our website. It applies exclusively to data gathered through this site and explains:

1. What personal information we collect.
2. How we use and store the data you provide.
3. Your rights regarding your data.
4. Our practices around data security and confidentiality.
5. Our commitment to originality and ownership of all materials.

YOUR RIGHTS & ACCESS TO YOUR INFORMATION

You have full control over your personal information. At any point, you may contact us via email or phone to:

• Request details on the information we hold about you.
• Update or correct any of your personal data.
• Request that your data be deleted from our system.
• Opt out of further communications.
• Express any concerns regarding the use of your information.

We are committed to transparency and will respond promptly to all access and update requests.

WHAT WE COLLECT

We collect basic personal information when you fill out a form, make an inquiry, or purchase a service. This may include your:

• Full name
• Email address
• Phone number
• Payment details (where applicable)

We may also collect anonymous technical data such as your IP address, browser type, and time spent on our website to help improve your user experience.

WHY WE COLLECT YOUR DATA

We collect your data to:

• Provide and deliver our services.
• Respond to your queries or requests.
• Process transactions securely.
• Communicate updates, offers, and service improvements (if you opt-in).
• Improve the functionality and performance of our website.

Your information is used solely for the purpose of operating and improving our services and will never be sold or shared for commercial gain.

DATA SECURITY

We maintain strict safeguards to protect your data. All personal information is stored in secure environments and only accessible by authorised staff members who require it to perform their duties.

All client communications, whether verbal or written, are stored and monitored for quality assurance, security, and training purposes. We do not record or store sensitive payment information beyond what is required for transactional processing.

PAYMENT SECURITY

All online payments are processed through secure third-party gateways. We do not store or directly process your credit card or bank information. For recurring billing or project-based work, your financial data remains protected by the payment provider’s encryption.

COOKIES & ANALYTICS

Our website uses cookies to understand user behaviour and improve your browsing experience. These cookies do not collect personally identifiable information. You can disable cookies in your browser settings at any time.

We use analytical tools such as Google Analytics to help us understand traffic trends and better tailor our services to your needs.

PRODUCT & SERVICE DESCRIPTIONS

We strive to ensure that all service descriptions and content on our website are accurate and up to date. However, we cannot guarantee that every piece of information is free from error. If you feel any service received does not align with what was described, please contact us immediately so we can address the matter promptly and fairly.

CONFIDENTIALITY & OWNERSHIP

All manuscripts, designs, drafts, and correspondence shared with us are kept strictly confidential. We will never disclose your ideas or materials to any third party. You retain full ownership of your book, manuscript, or content unless otherwise agreed in writing.

We may refer to projects generically (e.g., "an illustrated children's book") for internal discussion or testimonial purposes only and never without your consent.

ORIGINALITY GUARANTEE

We guarantee that all written content produced for you is original and plagiarism-free. All references, if used, are appropriately cited, and any paraphrased material is rewritten in a unique, authentic voice. If you provide a draft or idea, we will develop it while ensuring all content meets originality and copyright standards.